After many complaints about the postal service, the mayor of Park Ridge launches a webpage in an effort to solve the problem

By Tim McNicholas

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PARK RIDGE, Ill. (WBBM) — A northern suburb has received so many complaints about the Postal Service that it created a webpage to help address them all.

It takes place in Park Ridge, where we uncovered the story of a pattern of mail theft and check fraud last fall.

CBS 2 Morning Insider Tim McNicholas shows us how City Hall is pushing for improvements.

“You can access it directly on the homepage.”

Here’s something you don’t see every day.

“US Postal Complaints.”

A politician welcoming complaints.

“I know if I welcome them or not, they are coming. So I may as well look with a positive outlook and really try to solve them.

Park Ridge Mayor Marty Maloney’s office has launched a webpage dedicated to complaints, not about his office, but about the Postal Service.

The kind of complaints we uncovered last fall when we uncovered a pattern of mail theft and check fraud in the suburbs.

“I was just shocked.”

“It’s not just a one-off.”

“It happened to so many more people, but it was worse.”

Turns out we weren’t the only ones getting calls from concerned citizens.

“I think at the peak we were probably at dozens a week, for that initial push when everyone realized there was a problem,” Maloney said.

Some did not know who to complain to between the local post office, the national postal service or the postal investigators.

The mayor’s office also began to hear more complaints from people frustrated with the postal service in general.

The purpose of the page is to organize these complaints and provide feedback to people who can create change.

“They collect these responses and then forward them weekly to the Postmaster General and Jan Schakowsky’s office,” he said.

Court records show that a thief or thieves have broken into these blue boxes outside the Park Ridge Post Office at least seven times in the past year.

Now the Postal Service has taken them out of service. They were stuck for months.

We have also reported blue box break-ins in other suburbs. And in Lincolnwood, we have uncovered 18 reports of mail theft and check fraud over the past year and a half.

“This type of crime is actually spreading everywhere.”

David Maimon is a professor of criminology at Georgia State University.

“Unfortunately at this point I think the best thing to do is maybe leave your mail at the post office clerk or go to UPS,” he said.

But Mayor Maloney says the USPS is still safe.

“I use it myself every day,” Maloney said.

And it works to make it safer.

If you are the victim of mail theft, you must also file a police report both locally and with the US Postal Inspection Service.

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