Hilton Head Hospital Vaccine Webpage Has Problems

The Hilton Head Regional Healthcare website was not loading in some web browsers on Wednesday, as thousands of local seniors flooded online to register for COVID-19 vaccination appointments.

Daisy Burroughs, spokesperson for Tenet Healthcare, owner of Hilton Head and Coastal Carolina hospitals, recommended residents try loading the site in different browsers.

Some journalists were able to access the healthcare system’s main web page using Firefox or Google Chrome around noon on Wednesday. Microsoft Edge and Safari didn’t work for others.

The healthcare system‘s IT team says high volume of website traffic is part of the problem, according to Burroughs.

The system had already received more than 10,000 registrations through its online form by Wednesday morning, Burroughs said.

In a Tuesday statement, Jeremy Clark, CEO of Hilton Head Regional Healthcare, wrote that hospitals believed the online system “will be able to handle demand.”

He added that hospitals were “exploring” the possibility of a call center to also remove information from residents, like the system at Beaufort Memorial Hospital.

In a Zoom meeting Wednesday, Clark told the Hilton Head Island-Bluffton Chamber of Commerce that “we are in the process of setting up a call center.”

“Please be patient,” Clark said. “We will reach everyone as quickly and safely as possible, but we are seeing incredible interest. … We are working hard to answer that.

If residents cannot immediately access the Hilton Head Regional Healthcare website, they can send an email [email protected] with the following information: first and last name, telephone number, e-mail address, vaccination phase (“1a” or “70+”) and whether they would like an appointment in the hospitals of Hilton Head or Coastal Carolina .

This is how the registration process works if you can access the website http://www.hiltonheadregional.com/ at one point on Wednesday, according to Clark:

At the top of that first page, there will be a link titled “Driving Test and Vaccination Information” (it is orange).

After clicking on the link, seniors will need to scroll to the “COVID-19 Vaccinations” section and complete a form.

Individuals will then receive an email from the Centers for Disease Control and Prevention to register for an appointment in the vaccine administration management system within 24-48 hours.

South Carolina’s vaccine supply is still severely limited. While some appointments may be scheduled as early as Friday or next week in Beaufort County, long waits are to be expected.

SC’s Department of Health and Environmental Control abruptly changed course on Monday, announcing that people 70 and older could sign up for vaccine appointments starting Wednesday in a bid to speed up the process. state distribution.

This is a developing story. Check back later for updates.


How we covered this story

The facts about the distribution of the COVID-19 vaccine in South Carolina are changing rapidly. The Island Packet and Beaufort Gazette try to publish important information as quickly and accurately as possible. This story may be updated if more information becomes available or if the facts become clearer.

This story was originally published 13 January 2021 13:16.

Sam Ogozalek is a reporter for The Island Packet and covers COVID-19 recovery efforts. He is also a member of the Report for America Corps. He is a recent graduate of Syracuse University and has written for the Tampa Bay Times, The Buffalo News, and the Naples Daily News.

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